Refund policy

RETURNS AND REFUNDS ARE NOT ACCEPTED ON ANY ITEM THAT HAS BEEN PERSONALISED AND CUSTOMISED UNLESS FAULTY 

ANY NONE CUSTOMISED ITEMS MAY BE RETURNED WITHIN 14 DAYS MINUS A 50% COST OF THE ITEM YO YOURSELF FOR THIS TO THEN BE RESTOCKED AT A LOSS TO NHR 

ALL FAULTS NEED TO BE REPORTED AT TIME OF DELIVERY 

ALL DAMAGED ITEMS WILL REQUIRE PHOTOGRAPHIC PROOF OF DAMAGE TO ASSIST WITH YOUR REFUND AND PROCESS WITH THE CARRIER 

IF YOU HAVE PAID EXTRA FOR A CUSTOM LID AND THEIR IS NO FAULT THIS WILL NOT BE REFUNDED AS IT IS CUSTOMISED WITH YOUR REQUEST ON LIVE 

ALL FAULTY ITEMS REQUIRE RETURNING TO THE ADRESS PROVIDED TO BE EXAMINED FOR MAKER AND MANUFACTURING FAULTS WHERE YOU CAN THEN CHOOSE A REFUND OR REPLACEMENT 

ALL DAMAGED ITEMS WILL BE REFUNDED WHEN CONFIRMED WITH YOURSELF OR REPLACED WITHIN ACCORDANCE WITH CURRENT LINE UP 

NO ORDERS ARE GUARANTEED FOR ANY CALENDAR HOLIDAY - POSTAGE DELAYS MAY OCCUR DUE TO BACKLOG AND ABILITY OF SCANNING IN 

A LIKE FOR LIKE WILL BE OFFERED AT THE DISCRETION OF NHR AND PRODUCT AVAILABILITY

IF A CUSTOM WRAP IS REQUIRED FOR REPLACEMENT THIS WILL BE ORDERED IN ACCORDANCE WITH THE CUSTOM WRAP ORDERING POLICY